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Acceptable use

Use the request route with care.

This policy defines the acceptable boundaries for accessing our digital services, client intake channels, and software demonstration surfaces. It ensures fair access, operational security, and mutual legal protection.

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Acceptable Use Policy

Prohibited activities & misuse

Users of this website and associated demonstration environments agree not to engage in any conduct that compromises the integrity, availability, or security of our infrastructure. You may not:

  • Attempt to probe, scan, or test the vulnerability of any Kiwi system, edge network, or database without prior written authorization.
  • Use automated scrapers, spiders, or bots at high velocity or in violation of our published robots.txt rules.
  • Introduce malicious payloads, trojans, backdoors, corrupted data, or automated denial-of-service traffic.
  • Attempt to decompile, reverse-engineer, or disassemble any proprietary software demonstration, client portal prototype, or internal operator tool made accessible for scoping evaluation.

Client content & submission warranties

When submitting project briefs, raw concepts, technical requirements, or software specifications, you expressly warrant that:

  • You possess full legal authorization, ownership, or licensing to share all submitted text, data, code, wireframes, and brand assets.
  • Your submitted ideas and materials do not infringe upon any third party's patent, copyright, trademark, or trade secret rights.
  • You will not submit unencrypted passwords, live payment-card data, protected health information (PHI), or classified government records through public web forms.
Sensitive Materials: If your project involves confidential specifications or proprietary trade secrets, email [email protected] to execute an NDA prior to transmitting confidential documents.

Communication & service boundaries

All communications submitted through Kiwi intake routes must be lawful, accurate, and professional. Kiwi reserves the unreserved right to decline, block, or report any request that involves unlawful ventures, fraudulent schemes, deceptive commercial practices, harassment, or activities that compromise our engineering ethics or edge network compliance.

We evaluate valid project briefs within one business day and will promptly inform you if your requirements align with our senior engineering availability.

Security disclosures & vulnerability reporting

Kiwi takes technical security seriously across all web systems, APIs, and client portals. If you believe you have discovered a potential security vulnerability affecting our public web endpoints or edge workers:

Please report it responsibly by emailing [email protected] with “Security Vulnerability Disclosure” in the subject line. Include reproduction steps, HTTP request logs, and proof of concept. Do not disclose the issue publicly until Kiwi has had a reasonable opportunity to remediate the vulnerability.